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Complaints and Grievances Policy

Complaints and Grievances Information:

Due to being the only practitioner in my business, any grievances or complaints regarding my services would initially be made directly to me. These can be made in person and ideally addressed promptly to protect the working relationship I have with both you and your child. 

Alternatively, complaints or grievances can be made via email; from here we can arrange a meeting to discuss in person or via phone. The goal and outcome of this conversation is to see how we can work through any issues that may arise while you are engaging with me.

If we cannot resolve the issue that is being raised and you feel that as a result, I am not the right fit for your child and their needs; we can cease services and I would refer you to an alternative therapist or organisation who could continue to support your child.

If you are not feeling this is sufficient and would like to take it further, as a member of the Play Therapy Practitioners Association, you can contact Head Office- you will find these details below.

Phone: 1300 824 752
Email: info@playtherapyassoc.com.au

Complaints

Referral Form

Playtonomy AI Policy and Consent

 

I understand that Playtonomy may use artificial intelligence (AI) tools such as ChatGPT to assist in writing clinical notes or reports related to my child’s care.

I acknowledge that:

  • All personal identifying information, including my child’s name, will be removed before any information is processed by AI.
  • AI will only be used to assist in drafting documents; all final content is reviewed and approved by qualified clinicians.
  • My consent is voluntary, and I can withdraw it at any time by informing the service.
  • The use of AI is intended to improve efficiency but does not replace clinical judgment or personalized care.

I give permission for Playtonomy to use AI tools for my child’s clinical documentation.

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